Your Satisfaction is what Drives our Business

Warranty Information

We provide ongoing, unequalled, after sales customer support free of charge for as long as you own your equipment so you can relax and focus on your business.

When you buy an MAIKONG and/or an MONKON Device from Prime Pacific you automatically join our free “After Sales Customer Support Program”. Our customers have rated this program at a consistent approval rating of 98% year after year. Our devices are in use in over 50 countries around the globe and have been for over 20 years.

Warranty:

All our MAIKONG and MONKON devices are constructed with simple assemblies which makes servicing a snap. If something should go wrong simply speak to one of our expert technicians. We’ll diagnose the problem and immediately ship you a replacement part and instructions. Since MAIKONG / MONKON devices are manufactured using component assembly, when you receive the part simply install it. It’s just that easy. And because we send simple replacement parts to you, shipping anywhere around the globe is fast and efficient.

Our one year comprehensive warranty protects you against any malfunction or manufacturing defect. For details please contact our 24/7 maintenance department at Diytrade138@hotmail.com