MAIKONG provides after-sales service to all our customers:

1. All products are under warranty policy for our after-sales service; 2. Training service; 3. Rebranding service

Q:How Long Of The Warranty Period?

A: Commonly we provide 1 year (12 months) warranty.

Q:How To Proceed With Warranty Service?

A: Please take the problematic product, together with full package, warranty card, and possibly other necessary document to our assigned address, and our distributor will provide service.
If there is no local distributor please contact with our sales people, we will resolve the problem as soon as possible.

Q:How Shall We Do If The Product Gets Problem After Warranty Period?

A: Products from us shall have at least 1 years sustaining period, that means within 1 years, the components will be available. Though beyond the warranty, we will still provide after-sales service, just charging very limited manufacturing cost for the component to replace.

Does Whole Machine Under Warranty, Including Everything??

A: All items except consumptions are under full warranty. For details please contact with sales people to confirm. As direct manufacturer, we shall provide as much service as possible to our sincere customers.

Q:Can I Get Help Based On The Using Experience From Other Customers?

A: We shall not disclose customers information to other customers without permission, but we encourage customers to donate their experience, without writing the names, to share to other people all over the world, and we will encourage this action by providing some conpons.

Q:How do I pay for it?

A: We support payment by TT/Western Union/PAYAPL.

Q: How do I ship it?
A: We have multiple shipping methods, which are usually customized according to customers’ needs.
1 Air way: DHL/UPS/FEDEX/EMS/Dedicated line
2 Land transportation method: China-Europe special railroad/truck transportation
3 Sea freight: first sea freight + last truck delivery
Sea freight is cheap and slow, usually 40-50 days, air freight is expensive and fast, usually 8-10 days, land freight is moderate and fast, usually about 20-30 days.

How Long Of The Warranty Period?

Commonly we provide 1 year (12 months) warranty.